AECOM Escalation Engineer - Mid in Washington, District Of Columbia
Business Line Government
Position Title Escalation Engineer - Mid
United States of America - Washington, D.C.
AECOM has an immediate opportunity for an Escalation Engineer Mid to support a government agency’s capabilities in Washington, D.C (Union Station / Red Line).
Responsible for providing escalation support to the Service desk to ensure an issue is escalated to the proper resource required to remediate. Works with desk side support engineers to define and document problems and resolutions. Provides end user remote access support, managing all issues related to access by remote users. Ensures escalation remains minimal and limits engagement from outside teams when possible.
Must have a minimum of 4 years of experience in remote access support and escalation management. Must have active knowledge of Service Desk services, as well as incident resolution procedures.
May be required to work evenings and weekends. Participation in a 24x7 on call rotation may be required. May be required to travel to SEC locations and data centers (<10% travel required)
Candidates must be U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.
At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.
NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.
Job Category Information Technology
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 181764BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.