AECOM Technical Services Manager in St. Louis, Missouri
United States of America - Missouri, St. Louis
AECOM is seeking an experienced Technical Services Manager to support our team of highly skilled multi-craft technicians at a major pharmaceutical facility in the Greater St. Louis area.
- Hiring bonus may be available to qualified candidates outside of the commuting area.
This position is responsible for Building Systems and Maintenance Operations for the St. Louis facility , including ensuring the safety and well-being of its employees, safeguarding company funds and property, and generally representing the company with respect to the client.
The Technical Services Manager directs a workforce of technicians and professionals engaged in a variety of activities in the management of a pharma facility. This position ensures that established company goals are realized while maintaining client relations that will enhance future business , and has total responsibility for managing all aspects of the contract. The position will act as a back-up to the Facility Maintenance Manager and a SME for related client sites as needed.
Specific Responsibilities - Building Systems and Maintenance Operations
Provides support to building operations and maintenance teams with development of strategies that help create processes and programs able to sustain low operating costs. Performs evaluations, and also trains teams to identify and eliminate waste, reduce operating and maintenance costs, and reduce system failures.
Maintains 24x7 operations of all critical building support systems (HVAC, Mechanical, Plumbing, Electrical, Lab support, etc.).
Develops, plans, and implements program for preventative maintenance activities
Manages multiple subcontractors supporting the operations and maintenance functions
Develops budgets and manages expenditures as directed
Manages various aspects of the contract with the client
Shows strong technical background and understanding of:
Proactively identifies potential project problems or opportunities and analyzes the issues, using all appropriate resources, to develop the optimum approach to mitigating problems and/or exploiting opportunities.
Technical Working knowledge of client’s equipment, systems and processes.
Ability to quickly diagnosis equipment issues and repair or cause to repair same.
Critical nature of the client’s work environment including the particulars of a research facility.
Technical writing with an understanding of the value of procedures.
Technical knowledge of industrial electrical and mechanical systems with the ability to prioritize, assign, track and trend equipment history.
Contracts, contractors, suppliers and other service providers.
Managing through the use of Computerized Maintenance Management Systems (CMMS)
Writes and modifies maintenance work orders to improve equipment performance
Provides maintenance planning and scheduling
Knowledge of reliability maintenance
Good customer relations and a client partnering mentality:
Maintains a daily communication with the Program Manager and client ensuring “no surprises”.
A sense of urgency about customer response and addressing issues.
Experience with developing, managing to, and presenting key performance indicators.
Team building skills.
Relationship with client must be maintained at the highest level at all times.
Works with key senior client management in ensuring exemplary daily operations support.
Good objective and logical thought process (critical thinking/problem solving skills).
Can facilitate meetings with a variety of attendees.
Strong ability to delegate to workforce and obtain accountability and results from employees.
Solid background in human resource issues including hiring and counseling.
Ensures resolution with conflicts in the workplace.
Project continuous improvement, set goals and objectives and meet the schedule, KPI’s, and budget.
Organizational skills to keep track of and mitigate potential compliance issues.
Supports Business Development and Business Unit management in contract negotiations with customers
Provides leadership to the operation insuring an accident free workplace. Walks the talk.
Ensures establishment of comprehensive safety procedures in respective areas.
Ensures that the Plans are aggressively monitored and requirements are enforced.
Actively participates in execution of the plans, including emphasizing the plan in new hire orientation.
Establishes and monitors comprehensive lock out /tag out procedures, hot work procedures, and other applicable safety policies.
Maintains appropriate Job Hazard Analysis for all work and develops JHA’s as appropriate for new or altered work.
Exhibits confidence and positive attitude about the project and the Company.
Demonstrates strong interpersonal skills (e.g., conflict resolution, team builder).
Maximizes full use of company’s resources. Clearly understands the roles, responsibilities, authority, and accountabilities of each team member.
Delegates effectively and raises the standard related to quality and quantity of work performed each day
Anticipates operation’s needs and provide good direction, doesn’t need to be told what to do next to make things happen.
Maintains voluntary turnover at less than 5%.
Demonstrate through experience knowledge and skill in managing service providers for mechanical work, electrical, plumbing and specialty vendors.
Strictly adheres and effectively implement Company and Client policy and programs.
Hires, terminates, trains and ensures all work activities are completed in a manner that exceeds the client’s expectations.
Effectively administers Performance Management system for reports on an on-going basis, including goal setting and feedback. Develops and ensures current Individual Development Plans are in place for all employees.
Promotes employee development.
Takes timely disciplinary action as required.
Uses technology tools to improve technician knowledge and certification.
Creates/maintains a succession plan.
Provides mentoring to team members as needed.
Maintains a program of self-development.
Demonstrates consistent, effective, and efficient written and oral communication skills (client, employees, suppliers, subcontractors, management, etc.).
Communications are frequent, complete, and frank. Problems are dealt with promptly and effectively.
Maintains consistent communication with management on key issues, potential client issues and approach to resolutions.
Effectively communicates the project’s vision.
Communicates with integrity and candor.
For more information, please contact Amanda Osborn at Amanda.Osborn@aecom.com!
Within AECOM, our group provides facilities and production maintenance services for our clients’ industrial, manufacturing, distribution, pharmaceutical, and commercial sites worldwide.
These are full-time, regular positions with AECOM that offer a full benefits package.
Check us out at https://www.youtube.com/watch?v=8gwbf-_Jt-Q !
Come join our team!
Bachelor’s degree in Mechanical, Electrical, or Chemical Engineering or Facility Management or other relevant discipline, or demonstrated equivalent combination of education, training and experience.
In addition to education requirements, this position requires 5 years of progressively responsible facility operations / maintenance supervisory experience in a technical field.
Working knowledge of purchasing and/or utilizing and managing subcontracts or vendors.
Staff management experience, including disciplinary action, hiring, terminating, and performance appraisals.
Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
This position may require a valid Driver’s License.
This position does not include sponsorship for United States work authorization.
This position will require the ability to obtain a security access badge at our client’s location.
This position may require various shifts, weekends, and alternative work schedules.
Requires ability to read and understand information contained in a variety of documents or displayed on a computer screen.
Requires ability to use a variety of office equipment and to operate a computer keyboard to access data bases, to send/receive messages and to prepare documents.
Requires ability to attend meetings throughout the site and potentially travel to other AECOM, customer and/or vendor locations in the area, as well as some air travel to more distant locations.
Requires the ability to communicate with others on the telephone and in one-on-one or group discussions, meetings and presentations.
Demonstrated fluency in computer use including the full Microsoft product line.
Requires the ability to walk extensively throughout diverse work environments as required by business demand.
Some tasks will require repetitive wrist movements.
Requires some moving of light to medium weight materials into desks, filing cabinets and other storage locations.
Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.
Wear steel toe safety shoes, safety glasses, gloves, hard hats and other Personal Protective Equipment as needed.
Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.
Certification or formal training from Facility Maintenance Organizations such as IFMA, AFE or BOMA
Experience working in a cGMP or similar regulated environment
Experience utilizing a CMMS (computerized maintenance management system) and Microsoft Office programs such as Excel, Outlook, Word, Power Point, and Visio.
Consistent demonstration of the ability to proactively identify potential problems or opportunities, analyze issues using all appropriate resources, develop alternatives, and arrive at the optimum approach to mitigate problems or leverage opportunities.
Predictive maintenance experience , including areas such as IR scanning, ultrasonic, vibration and oil analysis, testing, life cycle studies, incident reports, root cause analysis and/or additional data gathering programs.
Vibration Analysis Training and Certification.
Experience managing a budget.
Experience in contract negotiation.
Experience in new business start-ups.
- Must be willing to work overtime when required. May be required to work holidays and weekends.
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.
At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.
NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.
Job Category Maintenance
Business Line Management Services
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 194179BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.