AECOM HR Shared Services Lead, EMIA in St Albans, United Kingdom

Business Line Support/Cross Services

Position Title HR Shared Services Lead, EMIA

United Kingdom - Hertfordshire

St Albans

Job Summary

AECOM are currently seeking a HR Shared Services Lead, for our EMIA business, to be based in St Albans, United Kingdom.

Already some distance into a multi-year transformation of the way in which HR deliver value to the business, the consolidation of our effort and standardising of process in our Shared Services environment is the next big thing on our agenda. We are introducing a multi-tier method to include inbound enquiry and information provision, in-house Tier 2 capabilities and standardised employee facing processes and support wherever the opportunity presents.

Initially this role will focus on the development and execution of our plan to do just that. As more transitions, the role will increase focus on increasing and managing to exact service standards, supporting the wider business to interface in an efficient way, and in leading the team of in-house Shared Services professionals.

This role will play an integral piece, as part of our wider programme to reinvent and reposition HR, to will contribute significantly to our agenda of enabling and engaging our people.

The role holder will be responsible for understanding and establishing elementary routines at the outset, including the implementation of the new tools in Workday, and to quickly move to improving the sophistication of output. First we want to put steps in place to ensure the basics are accurate, timely and robust – and then we want to build from these foundations to help to develop a world-class service centre. This could be a very unique opportunity to create something of high value and which has a very positive impact on our people and the business. The role holder will own the development of our plan, and overcome barriers, to achieving just that.

Minimum Requirements

The successful candidate will be highly confidential, analytical, process and detailed orientated, customer-service focused, and bring expertise and experience in doing what we’re setting out to achieve – with a specific skill in problem solving. We are looking for someone who understands the needs of outward facing service centers in a way which supports our operational teams to achieve great things in the world – this role is not ‘back office’.


  • Demonstrable experience of delivering the same scope of services within a large international business

  • Experience of consolidating international services into a centralised method

  • Experience with international process limitation and variances – including regulatory obligation and culture and language requirements

  • Highly detailed with emphasis on accuracy, coupled with the ability to see the broader picture

  • A real problem solver – able to explore avenues to provide meaningful insight

  • Intermediate to advance working knowledge of Microsoft Office Suite, specifically with Microsoft Excel

  • Well organized and confident to work independently, but will be a strong team player

  • Has experience of managing third party vendors

  • A proven leader of people and teams

  • Strong internal and external relation-building skills

  • High level of financial acumen preferred

  • Can manage upwards – delivering on the requests, but also influencing the roadmap ahead

  • Ability to adjust to rapidly changing priorities in order to accomplish the most sensitive issue

  • Must be comfortable with advanced reporting capabilities using queries and table joins to combine data from multiple sources into one report

Preferred Qualifications

  • Bachelor’s degree in Business, Information Systems or equivalent

  • Strong preference for candidates with hands-on Workday, Oracle Super User and Kenexa Brass Ring experience

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Human Resources

Business Group Design and Consulting Services Group (DCS)

Country United Kingdom

Position Status Full-Time

Requisition/Vacancy No. 187193BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.