AECOM Control Room Operator in Southfield, Michigan

United States of America - Michigan, Southfield

Job Summary

Operators are responsible for assessing all incoming traffic data and determining, in real-time, the content and priority of traffic reporting. They are the primary point of contact for incident management coordination. Operators provide information to the traveling public related to current travel conditions, maintain traffic interruption reports and manage incidents on the state roadways from the Michigan Department of Transportation’s (MDOT) Statewide Transportation Operations Center (STOC) Control Room.

Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. Operators monitor the ATMS, check road sensor data and confirm the data using closed-circuit television (CCTV) video. Effective communication is an important part of this process as Operators maintain telephone and/or radio communications with Field Technicians, 911 Emergency Operators and public service agencies. Once assessment is complete, Operators determine the facts and severity of traffic incidents and prepare the information for dissemination to the motoring public.

In addition, Operators are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated, including Dynamic Message Signs (DMS) and fax/notification messages.

Operators will be required to work weekends, major holiday, and overnight shifts as typically assigned.

Specific duties and responsibilities of all Operators include:

  • Monitor CCTV, DMS, traffic detectors, and Road Weather Information Systems cameras periodically for detection and verification of roadway incidents

  • Disseminate traffic information through multiple communication methods, including telephone, fax, E-mail, and instant messaging

  • Communicate with the Michigan State Police, MDOT personnel, regional contacts, and other public safety agencies across the state

  • Send incident notifications in real time and follow up notifications regarding incident updates and clearance

  • Log all communication into computer software

  • Check all freeway lane/ramp closure signing for construction/maintenance work

  • Coordinate lane/ramp closure requests from inside/outside customers

  • Estimate travel delays due to incidents and routine congestion

  • Review and verification of traveler information posted on MDOT public Web site and reported by media outlets.

  • Maintain DMS Message Library

  • Maintain current work orders for ITS equipment

  • Complete Shift Routine Checklist, Minor and Major Incident Checklists, and work orders when appropriate

  • Document daily activities and provide monthly summaries of activity logs, incident reporting, and other control room activity

Minimum Requirements

  • High School diploma

  • Multi-tasker

  • Keen ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, and computer databases

  • An intimate knowledge of State roadways, including their alternate names, the jurisdiction they are located, where the jurisdiction changes and alternate routes when available

  • A working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services

  • Emergency Operations Center knowledge and/or experience

  • Knowledge of personal computers and software, with a particular emphasis on Graphical User Interface applications, e.g., Microsoft Windows, MS Office etc.

  • An ability to work calmly and accurately under intense pressure

  • Michigan Driver’s License in good standing

Preferred Qualifications

  • Associate's Degree

What We Offer

When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 199407BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.