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Job Information

AECOM Knowledge Management Specialist in Ottawa, Ontario

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Knowledge Management Specialist to join our Marketing team. This position can be based out of our Kitchener, Markham, Mississauga or Ottawa, ON offices.

Job Summary:

Reporting to the Knowledge Management and Systems Lead, Marketing, Canada Region, the Knowledge Management Specialist will be responsible for maintaining business development and marketing content including proposal answers, people/project content and generating new proposal content and narratives. The job incumbent will identify best practices and support training/instruction for internal teams and stakeholders; coordinate across the business to create solutions and improve knowledge centres for intelligence sharing; support market research and leverage data systems to support proposal strategy and business strategic planning efforts.

Major Responsibilities:

Content Management / Knowledge Harvesting and Sharing

  • Work Winning Hub and Collateral Libraries

  • Support collateral harvesting and narrative development for upload to Americas Library; lead narrative development activities in coordination with marketing team members and SMEs.

  • In conjunction with the marketing team, support updates to regional and global Knowledge Management (KM) marketing collateral libraries (Pursuit, Resume, Narrative, Project, and People Profiles).

  • Support sourcing new content from regional projects and pursuit teams, focusing on regional-specific topics.

  • Support information requests for site content and searches.

  • Support team in site analytics or research to improve site content and access, and awareness.

  • Review the knowledge base to identify areas that need to be updated/expanded/developed.

  • Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives.

  • Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedback.

Knowledge Sharing and Best Practices Training

  • Support or create new events and update schedules for promotion on internal channels (Teams, Viva Engage, Ecosystem).

  • Support the updates of new content to curriculums, working in conjunction with the KM team.

  • Support, prepare and consolidate post event data, attendance records and other key metrics.

  • Support development and facilitation of training and/or knowledge sharing activities such as presentations, lunch and learns, best practice sessions with marketing and technical staff.

Resume Library / People Profiles – System Support

  • Support bulk uploads and updates to Resume Library, as needed.

  • Develop and maintain reports in response to requests for staff breakdowns by various parameters, including location, business line, region, etc.

  • In conjunction with the marketing team, support information requests, searches, reports, and compile results into tables or formatted documents.

  • Support individual staff with data updates to their profiles on request, including working to get content into the system, ensure that the order of projects is correct, and that information is consistent.

  • When needed, normalize the content in project profiles for the projects that appear on resumes, to ensure consistency with all the employees connected to the projects.

Project Profiles – System Support

  • Support updates to project profiles content and data, including description summaries and metadata essential to searching and reporting.

  • Research large projects to find on-line content and add it to the description.

  • Conduct searches and produce and export summary reports, on request. For searches, export content and format.

  • Update and maintain opportunity record and proposal libraries post submission.

  • In conjunction with the marketing team information requests, searches, and formatting/exports company templates in line with corporate guidelines.

Client Relationship Management (CRM) – Systems Team Support

  • Support systems team with creation and modifications to dashboards, as needed.

  • Support marketing teams with creating and exporting reports, develop search criteria, as needed


Minimum Requirements:

In order to be considered for this position, candidates must possess, at a minimum:

  • University Degree in IT Systems, Library Information Communications, Journalism, Business, Marketing + two (2) years of proposal support experience.

  • Advanced skills with Microsoft applications such Excel, Word, and PowerPoint.

A demonstrated equivalency of experience and/or education may be considered.

Preferred Requirements:

  • Minimum five (5)+ years’ Proposal support experience, preferably within a professional services firm.

  • Experience with CRM systems administration, such Salesforce is desirable.

  • Excellent written communication skills, able to communicate on concepts and solutions.

  • Basic skills in Adobe Creative Suite (specifically InDesign), is desired.

  • Personal Attributes

  • Client focused (both internal and external clients) with a very professional and mature attitude.

  • Highly organized, good time management, able to work under pressure to strict deadlines.

  • Ability to prioritize tasks and coordinate others to ensure deadlines are met.

  • Exceptional attention to detail,

  • Brand awareness,

  • Able to demonstrate passion, energy, and drive,

  • Collaborative with good interpersonal skills – willing to share knowledge, experience, ideas, and expertise and work closely with senior managers.

Additional Information

  • Sponsorship for Canadian employment authorization is not available for this position.

  • Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The salary range for this position is $55,000 - $79,000.


AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10103434

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: Canada

Career Area: Business Development

Work Location Model: Hybrid