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Job Information

AECOM Sr. Business Analyst - CRM in Edmonton, Alberta

Job Summary

AECOM is seeking a Sr. Business Analyst - CRM to join our Corporate IT team. This position will be remote/virtual and can be based from a variety of locations in North America, not limited to those listed.

The Sr. Business Analyst – CRM position will be part of an Enterprise Application team supporting a global user community as well as internal departments. It is a fast paced environment where individuals that take initiative and are self-driven will excel.

It requires the ability to participate in meetings and support users across time zones around the world, so flexibility and availability at early morning and evening hours is sometimes necessary.

The primary function of the Sr. Business Analyst is to serve as an IT subject matter expert (SME) for AECOM’s sell process, and the company’s CRM system and its related integration with Oracle EBS Project Finance modules and business intelligence data repository.

The person in this this role will be primarily responsible for understanding the business processes that track opportunities and convert them to engineering projects that AECOM will perform work on. The role also requires a technical understanding of how Salesforce is configured to support the process. Knowledge and understanding of validation rules, formulas, custom settings, and custom APEX code is essential to reaching the depth of understanding that is required to succeed in this role. An understanding of integration patterns is also an important need for this role.

The role provides career growth in application architecture. The candidate will have the ability to provide input to the development of product roadmaps, design solutions, as well lead implementation efforts on large initiatives.

In this role, the Sr. Business Analyst partners with users and stakeholders to identify opportunities and needs for continuous improvement that will streamline work efforts. Management of user expectations is a critical skill for the person in this position.

This role requires attention to detail and the ability to multi-task effectively across various initiatives.

The ideal candidate will have an in depth understanding of project management and accounting business processes within a professional service firm.

If serving as a technical resource responsible for supporting and managing an evolving global community of end users, with an emphasis in Salesforce and Oracle applications is of interest, we’d like to hear from you.


  • Partner with business stakeholders to understand requirements and priorities

  • Partner with team members to understand and document enhancement requests

  • Build process flows to illustrate current and future processes

  • Interpret data schema diagrams produced by Salesforce to understand data relationships between objects

  • Collaborate with Oracle DB teams and business analytics teams when necessary to make integration updates

  • Engage in design and code reviews for new enhancements with an offshore development team

  • Assist with release management duties by enforcing the release process and conducting component review meetings.

  • Monitor the test process for monthly releases by tracking statuses and completion activities

  • Ensure adherence to security requirements and processes to maintain highest level of protection for source code, secure interfaces, passwords, data, etc

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Minimum Requirements

  • BA/BS plus 6 years of relevant experience in application support, or demonstrated equivalency of experience and/or education.

  • Proven ability to perform large scale Systems Analysis, including data mapping and requirements translation into functional solutions

Preferred Qualifications

  • 8+ years’ experience in end-to-end SDLC processes and methodologies in both custom application and non-custom application environments

  • Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people.

  • Ability to manage expectations with business partners and technical teams

  • Experience with custom Platform and professional services solutions.

  • Experience in waterfall and agile hybrid methodologies

  • Data modeling experience preferred

  • Apex and Visual Force coding experience preferred

  • Experience with Salesforce Lightning components is a plus; Salesforce Classic to Lightning conversion experience is a plus

  • Experience with Oracle EBS project accounting modules

  • Strong project management skills and ability to work independently and report out as needed

  • Ability to collaborate across IT disciplines and teams including 3rd parties

  • Experience delivering results using an offshore application development model

  • Broad knowledge of technology and how to connect technology to business problems

  • Salesforce certifications is a plus.

Additional Information:

  • Sponsorship for work authorization is not available for this position.

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The midpoint of the salary range is $97,153.12 annually (exempt).

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D and disability benefits, paid time off, leaves of absence, retirement benefits, voluntary benefits, perks, wellness and global well-being, and global EAP, Business Travel and Service Awards programs.

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Information Technology

Business Line Corporate

Business Group Corporate

Country United States of America

Position Status Full Time

Requisition/Vacancy No. 260599BR

Additional Locations CA - Edmonton, AB - 18817 Stony Plain Rd NW, US - Atlanta, GA - 1360 Peachtree St NE, US - Chicago, IL - 303 E Wacker Drive, US - Dallas, TX - 13355 Noel Road, US - Los Angeles, CA - 300 S Grand Ave, US - New York, NY - 605 Third Ave, US - Raleigh, NC - 5438 Wade Park Boulevard, Suite 200, US - Seattle, WA - 1111 3rd Avenue, US - Tampa, FL - 7650 W Courtney Campbell Causeway

Virtual: Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.