AECOM Storefront Manager in Charlotte, North Carolina

Business Line Construction Services

Position Title Storefront Manager

United States of America - North Carolina

Charlotte

Job Summary

AECOM is seeking a Store Front Manager to be based in our Charlotte/Monroe, NC location.

The Storefront Manager for the Charlotte area reports to the Customer Service Manager. This position is responsible for managing daily activities for all Storefronts in the Charlotte are and planning and forecasting staffing needs. This position is also responsible for monitoring Storefront staff performance, addressing any issues that may arise, and monitoring trends in volume and scheduling staff.

The Storefront Manager-Charlotte also ensures the proper execution of tasks performed in the Storefronts in Charlotte, by assigning and monitoring task completion, tracking goals, and providing feedback to the customer service staff. This position also monitors performance against client performance expectations by utilizing Key Performance Indicators to track goals and demonstrates a clear understanding of the basics of how to build customer loyalty and measure business results to communicate and motivate employees. The Storefront Manager-Charlotte develops, implements, and monitors the execution of various strategies for improving customer service and controlling costs. This position also supports the client project management team with inquiries, escalations, and other tasks.

Minimum Requirements

Education:

  • Bachelor’s degree in business or management or demonstrated equivalent.

Experience:

  • 5 years of experience in a call center and back office operations environment.

  • Strong interpersonal skills.

  • Strong process, analytical and organizational skills.

  • Strong time-management skills, problem-solving skills, and analytical skills.

  • Demonstrated productivity in a team environment, focusing on customer satisfaction.

  • Highly developed sense of integrity and commitment to operational excellence.

Preferred Qualifications

Previous call center operations management preferred.

Additional Information:

  • Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

  • Relocation benefits are not available for this position.

  • This position does not include sponsorship for United States work authorization.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.

NOTICE TO THIRD PARTY AGENCIES:

Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Transportation Operations Management / Traffic Monitoring

Business Group Construction Services Group (CS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 187171BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.