AECOM Traffic Management Center Dispatch Operator in Charleston, South Carolina

United States of America - South Carolina, Charleston

Job Summary

The Transportation Group of AECOM is actively seeking a creative, highly talented Traffic Management Center Dispatch Operator for immediate employment in Charleston, SC. The appropriately qualified applicant will be able to demonstrate an established career in operations and customer service, specific to a fast paced, technology driven work environment.

The TMC Operator assists SHEP, SCDOT Maintenance and emergency response personnel by implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow. Work within a Traffic Management Center monitoring CCTV cameras, radio communications, CAD and traffic speed data for the purpose of detecting incidents and stranded motorists. Operators are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated. Operators maintain contact with SCDPS (Highway Patrol) Dispatch of incidents and stranded motorists. Communicate and coordinate incident information with local SCDOT maintenance and District staff as needed. Dispatch State Highway Emergency Program (SHEP) Responders and provides other appropriate response agencies of scene details. Provides information to motorists by displaying messages on Variable Message Boards (VMS), Dynamic Message Boards (DMS), and Highway Advisory Radios (HAR) and provide overall information to verify and update information regarding ongoing incidents, associated backups/traffic delays and estimated clearance times. Assist the general public by correctly inputting data into SCDOT’s PalGuide database for incidents, construction, and maintenance activities impacting traffic flow to generate events in 511. Review all events, signs, and 511 information for accuracy. Responsible for operations of SCDOT's role in the "Child Amber Alert" program, including proper operation of ITS (VMS, DMS, HAR) equipment. Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor the ATMS, check road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as Operators maintain telephone or radio communications with incident responders, DOT field personnel and other public and private agencies. Once assessment is complete, Operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public. Once training is completed, control room operator responsibilities include working on the following systems and programs:

  • ITS Equipment

  • ATMS (Palguide database)

  • Dynamic Message Boards (DMS)

  • Variable Message Boards (VMS)

  • Traffic Incident Alert System

  • Highway Advisory Radio (HAR)

  • Two-Way Police Radio

  • 511 Phone, Web & Mobile App

Minimum Requirements

  • High school diploma and equivalent experience

  • Knowledge of personal computers and software, with a particular emphasis on Graphical User Interface applications, e.g., Microsoft Windows, MS Office

  • Working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services

  • Ability and Flexibility to work a variety of shifts

  • Ability to work calmly and accurately under intense pressure

  • Knowledge of metropolitan roadways including their alternate names, the jurisdiction they are located, where the jurisdiction changes, and alternate routes that are available

  • Ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, and computer databases.

  • Due to nature of the work U.S.Citizenship is required

Preferred Qualifications


What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.


Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 196071BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.