AECOM CHAMP Roadside Motorist Assistance Operator (District 6: Northwest) in Cartersville, Georgia
United States of America - Georgia, Cartersville
AECOM is actively seeking highly motivated individuals to train and function as roadside assistance maintenance Operators supporting the Georgia Department of Transportation's CHAMP program. Operators play a key critical role in safeguarding motorists traveling the interstates by ensuring roadways are clear of debris, reporting highway maintenance issues and assisting stranded motorists, among other duties.
District 6 covers the following areas; Cartersville, Dalton, Buchanan, & Rome, serving 17 counties within the Northwest Georgia region. Georgia DOT's complimentary roadside assistance and maintenance service known as CHAMP (Coordinated Highway Assistance & Maintenance Program) is available to motorists traveling through the region.
CHAMP Operators play a key critical role in safeguarding motorists traveling the interstates by ensuring roadways are clear of debris, reporting highway maintenance issues and assisting stranded motorists, among other duties.
These dynamic roles are ideal for individuals with solid mechanical and/or automotive repair skills, a background in long or short term driving, emergency responders, ex-military and former HERO responders. Full-time CHAMP Operators will be provided with a company cell phone, radio, and a fully outfitted response vehicle while working on this program.
The responsibilities of this position include, but are not limited to:
Patrol and monitor a segment of interstate roadway in an assigned region, looking for stranded motorists, roadway deficiencies, site distance problems and obstructions that may cause lane blockage
Professionally and courteously assist the public with circumstances that have left them stranded, such as dead batteries, running out of gas, or flat tires.
Ensure compliance with all Federal, State, and Municipal laws, rules and ordinances
Monitor, report and document roadway deficiencies to Dispatch or District offices
Works under direct supervision performing routine and repetitive duties.
On-the-job training is received in an area of technical specialty.
Patrol and monitor a segment of interstate roadway in an assigned region, looking for stranded motorist, roadway deficiencies, site distance problems and obstructions that may cause lane blockage
Consistently ensure quality customer service through professionalism, timely response, skill and courtesy
Abide by all Federal, State, and Municipal laws, rules and ordinances and maintain a clean driving record
Give automotive gas and or diesel fuel to stranded motorist when needed
Provide batter boost
Provide minor first aid to injured if needed until more advance medical personnel arrive.
High School Diploma and or equivalent certificate (GED) or 1 year of related work experience in lieu of education
Be a minimum of 18 years of age
Possess a valid Driver’s License and a clean driving record, including no suspension of license in the last 5 years
Must pass a State and Federal criminal history/security and motor vehicle back ground checks. Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment.
Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.
Possess or be able and willing to obtain CPR and First Aid certifications
Working knowledge of basic automotive repair
Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers
Willingness to be on call 24/7 and respond to after-hours call outs
Proven ability to manage tasks in a professional manner
Demonstrated professional maturity
Proven ability to manage time and tasks professionally
Physically able, with or without an accommodation, to work in outdoor environments with uneven terrain, variable outdoor conditions including heat, cold, moisture, dust, dryness, noise, and automotive-related chemicals (e.g., fuels, coolants, lubricants, etc.); position requires frequent operation of vehicles, lifting of less than 25 pounds, and work around heavy, moving, dangerous equipment; often standing/walking, repetitive bending & stooping, lifting of 25-75 pounds, working with arms above shoulder level, and power gripping/squeezing (hand tools, levers, etc.); occasional work at heights, and work on electrical circuits; rare lifting of greater than 75 pounds, and stair climbing
Position will include wearing associated personal protective equipment
Five (5) years of driving experience
Experience in working in roadway traffic environment, and good customer service
Basic knowledge of operations of emergency services
Basic knowledge of highway maintenance activities
Basic knowledge in minor auto repairs and automotive preventive maintenance
Ability to work independently with little supervision and manage own time
Demonstrated ability to reason and make good sound decision based on narrowly defined criteria or guidelines
Ability to guide or direct others at incident scenes
Ability to gather and disseminate information effectively
Working knowledge of the Manual of Uniform Traffic Control Devices (MUTCD)
What We Offer
When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Transportation Operations Management / Traffic Monitoring
Business Line Transportation
Business Group Design and Consulting Services Group (DCS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 238843BR
Additional Locations US - Atlanta, GA - 1360 Peachtree St NE
Clearance Required No
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.