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Job Information

AECOM Knowledge Manager in Calgary, Alberta

United States of America - Florida, Orlando

Job Summary

AECOM is building a Program Management Leadership Institute to advance the practice and thought leadership in how to better define and manage infrastructure programs to deliver a better world. We are looking for someone who is passionate about organizational learning and building an engaging community of knowledge sharing that leads to new ideas for solving client’s and therefore the world’s most challenging problems.


At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, energy and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Named one of Fortune magazine's "World's Most Admired Companies" for the sixth consecutive year

  • Ranked #1 in Engineering News-Record’s 2020 “Top 200 Environmental Firms”

  • Ranked #1 in Transportation and General Building in Engineering News-Record’s 2020 “Top 500 Design Firms”

  • VIQTORY 2020 Military Friendly® Gold Employer

The Knowledge Manager will operationalize the business line’s strategic plans and meet defined goals, milestones, and deliverables. This person will works with all levels of the organization to collect and properly catalogue content; develop and provide training on Knowledge Management System use; define processes for creating, organizing, applying and transferring knowledge; guide the development of technology, solutions and systems used to connect people to the knowledge (tacit and explicit) of the organization, to facilitate improved access to knowledge and decision making.

This position will be primarily remote/virtual and can be based from a variety of locations in the US, Canada, or Europe, not limited to those listed.

Job Responsibilities

  • Establish and maintain Knowledge Bank of Global Program case studies, examples, best practices and lessons learned that cross the entire lifecycle and cover the business line’s breadth of services

  • Build communities of practice that attract and engage all levels of program management staff

  • Design and deliver capacity development, coaching, and mentoring activities across the program management spectrum

  • Develop problem solving and innovation events for communities of practice tiger teams

  • Create a user experience that enables people to collaborate, share, create and use knowledge

  • Establish knowledge management processes to capture tacit and explicit knowledge from within and outside AECOM’s ecosystem

  • Establish and implement governance to continuously improve knowledge management system

  • Connect users to subject matter experts who can provide insights about the knowledge

  • Actively engage in the organizational development of the Global Program Management business line

  • Provide ideas for management and operational improvement of the Leadership Institute

  • Identify resources for staff in program planning, implementation and close out

  • Help create opportunities for career growth within program management

  • Interact with Data Analyst, Market Knowledge, and Strategy leads to stay abreast of new program opportunities to transform the program management industry

  • Apply adult learning techniques to develop training, user experiences, and replication of best practices

  • Support document and knowledge transfer

  • Track significant program issues, risks, and trends

  • Work with the Data Analyst and other Program leads to collect, synthesize, and disseminate data on program performance and performance improvement opportunities

To be successful in this role, you must be:

  • Be an expert in your field: You know how to organize and promote engaging content, elicit input from subject matter experts, and have a solid understanding of knowledge systems architecture.

  • Resourceful and adaptable: You’re a self-starter who is comfortable with ambiguity and able to work independently or lead a team to complete assignments without daily direction. As obstacles arise, you seek help.

  • Practical: You recognize that everything doesn’t start the day you’re hired and look to the organization for opportunities to leverage existing tools and organizational knowledge.

  • Detail oriented: You would notice if the name of a colleague was misspelled, event dates were wrong, or if presentation materials were outdated.

  • Well organized: You’re comfortable with a hundred details and understand that while each is important, they have a priority order and attend to them accordingly.

  • Approachable: You remain pleasant under stress and look for solutions. You like to engage with all levels of the organization.

  • Articulate: You explain complex concepts in layman’s language with all levels of the organization and generate enthusiasm to increase use and adoption of Knowledge Management System.

Minimum Requirements

  • BA/BS plus 8 years of relevant knowledge / information management experience or demonstrated equivalency of experience and/or education.

Preferred Qualifications

  • Team or project leadership experience within a large, global, matrixed organization

  • Experience in the think tank, construction, engineering, and/or infrastructure industries is a plus

  • Experience with Office 365

  • Experience with virtual meeting tools and strong presentation skills

  • Training and/or development experience

Additional Information:

  • Due to the remote work nature of this position, relocation assistance is not available.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Program and Project Management

Business Line Global Program Mgmt

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 252095BR

Additional Locations CA - Calgary, AB - 6025-11 St SE, CA - Toronto, ON - 1200 Markham Road, UK - Glasgow - 120 Bothwell Street, UK - London - Aldgate Tower, US - Arlington, VA - 3101 Wilson Blvd, US - Atlanta, GA - 1360 Peachtree St NE, US - Chicago, IL - 303 E Wacker Drive, US - Denver, CO - 7595 East Technology Way, US - Los Angeles, CA - 300 S Grand Ave, US - New York, NY - 125 Broad Street

Virtual: Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.